Welcome Brunch, registration & networking
_{Join us for check-in and connect with fellow attendees before the sessions begin}

Keynote: AI Agents Before, During, and After BFCM
<sub>by Amber van den Berg, Head of Customer Experience at Wildride

Discover how AI is revolutionizing customer experience, driving engagement, and optimizing operations around BFCM.</sub>

Panel Discussion: Actionable Insights About BFCM

<sub>Featuring: Industry leaders from Gorgias, Attentive, and The Factory

Dive into key takeaways, strategies, and lessons learned from this year’s BFCM</sub>

Coffee Break

_{Recharge with refreshments and continue networking.}

Success Story with a Special Brand

<sub>Olly Hudson from Soar with US and Special Brand

Get an inside look at a remarkable brand’s journey through BFCM, including the challenges faced and strategies that led to success.</sub>

Drinks at RADIO Rooftop

_{End the day with cocktails and stunning views, celebrating insights and connections made during the event.}